Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
Department: Mobile Clinic
The Community Support Coordinator drives the 40-foot Mobile Clinic to and from designated areas, sets up the clinic for service, maintains the unit, provides patient intake/registration, and serves as a support liaison to the community. This role will focus on prioritizing patient experience. The coordinator also provides non-clinical support to clinicians as needed. The coordinator must display excellent customer service by identifying and exceeding the needs of staff, patients, and community partners.
- Must be able to safely operate and drive a 40-foot vehicle to and from designated areas, complying with all motor vehicle codes and regulations.
- Must become familiar with vehicle operations - setting-up, operating, and preparing mobile clinic for use at designated sites.
- Fuels vehicle, fills water tanks, and wash as needed.
- Assists in maintaining the mobile clinic vehicle by overseeing preventative maintenance functions, including performing daily/weekly/monthly vehicle checks for damage, equipment failures, and safety issues.
- Coordinates repairs and maintenance with local mobile vehicle service centers.
- Performs physical labor related to the vehicle.
- Prepares the mobile clinic to receive patients and visitors.
- Provides patient intake/registration, and provide outreach and engagement to people in the communities where the mobile clinic is providing services.
- Assist with patient referrals and patient follow-up calls.
- Provide non-clinical support as needed to clinicians.
- Supervises use of mobile clinic at health fairs and other community events during evenings and weekends, as assigned.
- Displays a respectful, non-judgmental, and compassionate manner with patients and staff at all times.
- Demonstrates excellent customer service by identifying and exceeding needs of staff, patients, and community partners.
- Serves as on-site liaison to contacts at locations where the mobile clinic provides services.
- Provides a warm, friendly, and welcoming environment to patients and the community.
- Responsible for food distribution and tracking including submitting EFAP Reports to the Food Bank for Monterey County.
- Provide additional information regarding free relatable resources while engaging with the community.
- Recommend opportunities to improve the patient experience.
- Document patient testimonials through pictures, video, statements. Ensure that the release forms are understood and signed.
- Serves as a professional representative of SVH.
- Attends regularly scheduled staff meetings.
- Adheres to all HIPPA regulations.
- Performs other duties as assigned
Education: High School Diploma or GED required.
Licensure: Current California Driver's License required. Current BLS/Healthcare Provider status as per American Heart Association standards required. New hires/transfers have six (6) months to obtain.
Experience: Two (2) years' experience in driving large vehicles required.
Language: Bilingual - English/Spanish required.
Pay Range : The hourly rate for this position is $34.70 - $38.17. The range displayed on this job posting reflects the target for new hire salaries for this position.
Job Specifications: • Union: Non-Affiliated
• Work Shift: Variable
• FTE: 1.0
• Scheduled Hours: 40
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Job Tags
Hourly pay, Permanent employment, Local area, Shift work, Weekend work, Afternoon shift,