TEJ CIVILS Ed Tech Courses – Return Policy

1. Introduction
   This Return Policy outlines the conditions under which students can request a refund for the TEJ CIVILS RAS courses. Please read these terms carefully.
2. Eligibility for Refund
   Initial Period: Students are eligible for a full refund if they withdraw from the course within 7 days of the start date.
   Non-refundable Situations: No refunds will be issued after the initial 7-day period, except under exceptional circumstances as determined by TEJ CIVILS.
3. Process for Requesting a Refund
   Request Submission: Students must submit a refund request via the official TEJ CIVILS support email or through the student portal.
   Required Information: The refund request must include the student’s full name, course details, date of enrollment, and reason for the refund.
   Processing Time: Refund requests will be processed within 14 business days of receipt.
4. Exceptional Circumstances
   Medical Emergencies: In case of a medical emergency, students may be required to provide a valid medical certificate to qualify for a refund.
   Course Cancellation: If TEJ CIVILS cancels a course, enrolled students will receive a full refund.
5. Refund Method
   Original Payment Method: Refunds will be issued to the original payment method used during enrollment.
   Alternative Arrangements: If the original payment method is not available, TEJ CIVILS will coordinate an alternative refund method with the student.
6. Partial Refunds
   Pro-rata Basis: In exceptional cases, TEJ CIVILS may offer a partial refund based on the number of sessions attended by the student before the refund request.
7. Non-refundable Fees
   Administrative Fees: Certain administrative fees (e.g., registration fees) are non-refundable.
   Material Costs: Fees for materials or resources provided to the student are non-refundable once delivered.
8. Appeals Process
   Reconsideration Requests: Students may appeal a denied refund request by providing additional documentation or clarification within 7 days of the denial.
   Final Decision: All appeals will be reviewed, and a final decision will be communicated within 14 business days.
9. Contact Information
   For refund-related inquiries or to submit a request, students can contact TEJ CIVILS at [Contact Information].

By enrolling in TEJ CIVILS RAS courses, students acknowledge that they have read, understood, and agreed to this Return Policy.